Reference

How 11r789 Handles Your Personal Data

This privacy policy explains what data 11r789 collects when you use our platform, how we store it, and who we share it with — which is no one outside what's operationally required.

Data kept secureNo third-party sellingJazzCash records coveredEasypaisa and Raast includedAccess requests accepted
11r789 How 11r789 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Raise a Data Request

If you need to view, correct or remove the data we hold on you, our support team handles all privacy requests directly. You don't need to fill out a separate form — reach out through any channel below and let us know what you need. For account-linked queries that involve JazzCash, Easypaisa or Raast records, it helps to have your registered mobile number on hand so our team can locate your account quickly and respond without unnecessary back-and-forth.

Team online

Live Chat

Start a conversation in the chat window on any lobby page. Privacy queries are handled the same as account support — describe what you need and we'll respond.

Email Support

Send your request to our support address with your registered mobile number and a brief description. We confirm receipt and follow up within the same business cycle.

Account Settings

Some data access requests can be started directly from your account dashboard. Look under profile settings and select the data or privacy option listed there.

DATA HANDLING PRACTICES

Security, Cookies, and Account Data Retention

We apply SSL encryption across every page you load, so any data you submit — whether it's your account credentials or payment details for JazzCash or Easypaisa — travels to our servers in encrypted form. Account passwords are hashed and never stored in plain text. We keep transaction records for the period required by the payment rails we work with, then archive or delete them in line with our retention schedule. You can request your retention details at any time.

Encryption

SSL encryption is active on every page. Data sent between your device and our servers — including your JazzCash or Raast payment details — is protected in transit.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to track page performance. Non-essential cookies can be turned off in your browser without losing account access.

Data Retention

Account data is kept while your account is active. After closure, we retain records for the period required by our payment processors, then delete or anonymise them.

Account Security

Login is verified via OTP to your registered mobile number. Any change to your linked wallet — JazzCash, Easypaisa or Raast — triggers a re-verification step before it applies.

Frequently Asked Questions About Your Privacy

Most privacy questions come down to a few basics: what we collect, who can see it and how to get it changed or removed. The answers below cover what our policy says in practice. If your question isn't here, our support team can address it directly — just reach out through chat or email with your registered account details and we'll respond with the specific answer you need. Availability of certain rights depends on local law.

We collect your name, contact details and the mobile number linked to your payment method — JazzCash, Easypaisa or Raast. No more than what's needed to run and verify your account.

We share data only with the payment processors required to complete your transactions. We do not sell your data to advertisers or share it with unrelated commercial parties.

Reach out to our support team through live chat or email with your registered mobile number. We'll retrieve and send your data summary once we confirm your account identity.

Yes. Submit a deletion request through support. We'll remove your personal data after completing any outstanding payment or compliance checks required by the payment rails you used.

Only a partial reference — typically the last four digits of your linked mobile number — is stored. Full wallet credentials are not retained after your transaction is processed.

Your account data is kept for the period required by our payment processors and any applicable legal obligation, then deleted or anonymised. You can request the specific retention period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.